Good Service, Every Time
A practical customer service handbook for Nigerian shops and online businesses
by OBUSKKO
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Licence: Personal use
You may read and use this product for your own personal learning. You may not share, resell, redistribute, edit and republish, or claim authorship of it.
About this product
Slow replies, unclear policies and poor handling of complaints cost them customers and bad reviews
Set clear service standards, reply quickly with good templates, handle complaints calmly, and turn satisfied buyers into repeat customers and referrals
Who it is for: Small business owners and their staff in Nigeria who deal directly with customers in shops and online
What is inside
- Decide What Good Service Looks Like
- Keep the Team Working from the Same Information
- Answer Enquiries and Confirm Orders Clearly
- Keep Customers Updated Until Delivery or Collection
- Make Returns and Refunds Clear and Fair
- Handle Complaints Without Making Them Worse
- Follow Up and Invite Customers Back
Files you receive
- good-service-every-time.pdf · 316 KB