Refund policy

We want you to be happy with what you create and buy on OBUSKKO. This policy explains when refunds are available.

Creation fee

You review your product (concept, outline, every section, the quality check and a full PDF preview) before you approve it and pay. Because you approve the finished product first, the creation fee is not refundable for a change of mind. We will refund it if:

• you were charged twice for the same product;
• you paid but we could not deliver your final file and could not fix the problem within a reasonable time; or
• a technical fault on our side made the delivered file materially different from the approved preview.

Marketplace purchases

Digital products are available immediately, so purchases are not refundable for a change of mind. We will refund a purchase if:

• the file is faulty or cannot be opened and the seller or our team cannot fix it;
• the product is materially different from its description; or
• you were charged twice.

When a purchase is refunded, access to the product ends.

How to ask for a refund

Use the "Get help with this order" link on your orders page, or contact us through the support page within 14 days of the payment, with your order reference. We aim to reply within 2 working days.

Approved refunds are returned to the original payment method through Paystack. Depending on your bank, they can take several working days to appear.

Payment disputes

If you dispute a charge with your bank, please tell us too, so we can help. If a dispute is decided in your favour, access to the product ends.